Forgotten password

If you have forgotten your Rewards password, you now have 2 options to create a new temporary password:

  • Generate a temporary Rewards password online (you will need to supply the Mastercard or Visa Card Number, Birth Date and registered email address of the primary cardholder). A temporary password will be sent to the registered email address.
  • Call the Altitude Rewards Centre on 1300 887 820  8am – 8pm (AEST), Monday to Friday excluding National Public Holidays and a Customer Consultant can generate a temporary password for you. Once you have a temporary password, it can be used to sign in only once.

Please note: This will not change your Westpac Online Banking Password.