About Altitude

The Altitude website is operated on behalf of Westpac Banking Corporation ABN 33 007 457 141.

The Altitude website has been improved to include some new functions including:

  • Variable Points Plus Payment Calculator
  • Frequent Flyer Calculator
  • Order Tracking
  • Generate temporary password online
  • Sign in to Altitude Rewards through Westpac Online banking

Need to contact us?

  • The Altitude Rewards Centre is open  8am – 8pm (AEST), Monday to Friday excluding National Public Holidays.
  • Phone enquiries 1300 887 820.
  • Calling from overseas + 61 2 9352 3130
  • Fax 1300 887 830 or from overseas (612) 9352 3131.
  • Mailing address:
    Locked Bag 337
    Balmain NSW 2041

Click here to send an email to Altitude Rewards.

Terms and Conditions

Altitude Terms and Conditions

Altitude Terms and Conditions Altitude Terms and Conditions (PDF 200KB)
Altitude Business Rewards Terms and Conditions PDF Altitude Business Rewards Terms and Conditions (PDF 122KB)

One step in the process of activating your membership in the Altitude website is to key in your date of birth. You will be asked to key this date in each time you seek to review your "Rewards Account", to redeem or transfer Altitude points. If the dates do not match, then your request will be denied. We are entitled to act on instructions received from you or someone purporting to be you if the dates match.

Things you should know:

  • Delivery Information
    Delivery to addresses off the mainland of Australia, for example Norfolk Island and regional areas may be charged at actual cost. These costs may exceed the standard delivery charges outlined in the catalogue or at the time of redemption. You will be contacted before despatch of your redemption should such excess delivery charges apply to your redemption.
  • Information about a 3rd Party's Products or Services
    Information about a third party's products or services is provided for convenience only and does not represent an endorsement by Westpac of the products or services.
  • Earning and Redeeming Altitude points
    The earning and redemption of Altitude points (including available rewards and expiry of points) is subject to the Altitude Rewards Terms and Conditions.
  • Personal Shopper redemptions for Altitude Black account holders
    As an Altitude Black account holder, you may redeem your points through the Personal Shopper Service by calling 1300 651 999. You must redeem for a good or service that is priced at a minimum of $800 or a minimum value of 166,000 Altitude Points. You can choose to redeem your points for any goods or services, subject to the following exclusions, which we may change from time to time on 30 days prior notice:
    • Medical supplies, related services or surgery;
    • Gambling related offers and or services;
    • Cash or credit against a savings, personal, business or home loan;
    • Contribution towards any political party in the form of donation; or
    • Property purchase.
  • Points Plus Payment
    Points Plus Payment requires a minimum of 3,000 Altitude points and the payment amount must be a minimum of $5.00 and cannot be used to redeem the Altitude Credit Card Annual fee rebate or other Bank products, Holden Rebate Vouchers or Frequent Flyer points.
  • Altitude Travel
    Altitude Travel gives you access to great travel deals and offers. You are able to use your Altitude Reward Points to book flights, hotels, car hire and activities, or create your own travel packages. For further details for booking Travel click here to review the Altitude Travel Terms and Conditions.
  • Altitude Rewards Terms and Conditions
    The earning and redemption of Altitude points (including available rewards and expiry of points) is subject to the Altitude Rewards Terms and Conditions.
  • Minimum points required to redeem rewards
    You must have earned a minimum of 3,000 points before you can redeem for any rewards.
  • Conversion of Altitude points to Frequent Flyer points
    You must be a member of the relevant frequent flyer program to redeem Altitude points for frequent flyer points. Award points are subject to capacity controls, and availability is limited. The terms and conditions of the relevant frequent flyer programs apply.
  • Additional Altitude Cards
    An additional card can be issued on the primary cardholder's credit card account to any nominated person over the age of 16 years. All Altitude points remain the benefit of the primary cardholder.
  • Expiry of Altitude Points
    Points do not expire as long as long as you remain an Altitude cardholder.
  • No Liability for Accuracy of Information
    While such material is published with permission, Westpac Banking Corporation accepts no responsibility for its accuracy or completeness.
  • American Express
    American Express is a Registered Trademark of American Express.

Disclaimer and limitation of liability
You agree that participation in the Altitude website is at your sole risk.

Altitude website operates but we exclude all other conditions and warranties implied by custom, law, statute or otherwise.

In addition, although we intend to take reasonable steps to prevent the introduction of viruses or other destructive materials to the Altitude website, we do not warrant, guarantee or make any representations that the Altitude website is free of destructive materials.

We shall not be liable or responsible for any guarantees, warranties and representations offered by Altitude points providers, advertisers, partners, manufacturers or merchandise or supplier of services.

We are not responsible for failing to notify you where such failure is caused by an error in your email program, an inaccurate email address, or your failure to check your email or the Altitude website. We are not responsible for any error, omission, interruption, deletion or delay in operation or transmission, communications line failure, theft or destruction or unauthorised access to, or alteration of the Altitude website or your Altitude points Record or any messages sent by you to us or received by you from us.

We are not responsible for any problems or technical malfunction of any telephone network or lines, traffic congestion on the Internet, computer systems, servers or providers, computer equipment and software or failure of any email to be received by you or us as a result of such problems.

You acknowledge and agree that we neither endorse the contents of messages, third party advertisements or Internet sites operated by third parties which are accessed by hyperlinks, referral buttons or other pointers, nor assume responsibility or liability for the content and accuracy of material contained therein, or any infringement of third party intellectual property rights arising therefrom, or any fraud or other crime facilitated thereby.